Prototyping of complex case management systems
Breathe worked closely with a Management Consultancy team focused on improving a number of HMRC’s case management systems. One key challenge was that we were working on an existing system that being used by a large team on a day-to-day basis.
Our approach was to use our fast UX/UI and prototyping process. This allowed us to identify an issue that was blocking day to day operations, rapidly develop a new user journey to work around the operational issue, test that with users, get their buy in and then implement the change in real time.
Digital, UX/UI, Web Design